TRAI blocks Airtel, Vodafone Idea's platinum and premium plans over service quality concerns
New Delhi | Jagran News Desk: The Telecom Regulatory Authority of India (TRAI) on Monday blocked Bharti Airtel's platinum and Vodafone Idea's RedX premium plans that offer faster data speeds and priority services to customers, reported news agency ANI.
This came a day after the TRAI asked the two telecom giants in India to put their plans platinum and premium on hold over service quality concers.
In its letters to Bharti Airtel and Vodafone Idea, the TRAI on Monday directed the two telecom companies to withhold the specific plan for the interim period, asking them about their individual plans that promised faster speeds to certain priority users.
Questioning the Bharti Airtel and Vodafone Idea about how they are protecting the interest of other general subscribers, the TRAI in its letter had asked the two companies if priority to high-paying customers in those specific plans came at the cost of service deterioration for other subscribers.
The Airtel, meanwhile, has said that the company is passionate about delivering the best network and service experience to all our customers while adding that it wants to keep raising the bar for the post-paid customers in terms of service and responsiveness.
On the other hand, the Vodafone Idea has said that its RedX plan offers a range of benefits including unlimited data, calls, premium content, international roaming pack etc. for the company's "valued postpaid customers".
"VIL is committed to serve its customers with the best in class offerings and high speed 4G data across all markets. VIL's fastest 4G speed in many markets, including metros, has been verified by global testing agencies, such as Ookla and OpenSignal amongst others," news agency PTI quoted an official as saying.
The Vodafone Idea had launched a postpaid plan REDX that promised up to 50 per cent faster data speeds, besides other benefits and privileges.
The Airtel, meanwhile, had announced last Monday that it would give preference to platinum mobile customers, who pay Rs 499 and above per month for post -paid connection, on its 4G network. The company had said that the platinum customers will get better 4G speed on the Airtel network compared to other customers.
Posted By: Aalok Sensharma