New Delhi | Jagran News Desk: Amid the controversy over the compliance of the new IT rules, all big social media firms including Goggle, Facebook, WhatsApp, Koo, Sharechat, Telegram and LinkedIn on Friday shared the details of the Chief Compliance Officer (CCO), Nodal Contact Person (NCP), and Grievance Officer (GO) with the Union Electronics and IT Ministry (MeitY) as per the requirement of the new digital rules. However, the micro-blogging site Twitter is still not following the rules and is yet to comply with the new IT rules.

According to a report by news agency PTI, quoting government sources, Twitter has not sent details of the chief compliance officer to the IT Ministry and shared details of a lawyer working in a law firm as a nodal contact person and grievance officer. After a strong response from the government on Thursday, Twitter sent a communication sharing details of a lawyer working in a law firm in India as their nodal contact person and grievance officer.

On Thursday, the row over Twitter's handling of certain messages had escalated into an all-out war of words, with the government saying the messaging platform was levelling baseless and false allegations to defame India and dictating terms to the world's largest democracy. It started with Twitter calling the visit by Delhi Police to its offices a form of "intimidation" -- a statement which met with vociferous protests from both the government and the Delhi Police.

While the government called it "totally baseless, false and an attempt to defame India", Delhi Police said the statement was "mendacious" and designed to impede a lawful inquiry. Twitter had marked several tweets by ruling BJP leaders on an alleged strategy document of Opposition to target the government over COVID as containing 'manipulated media', which prompted the police to visit its offices late on Monday.

Meanwhile, WhatsApp on Wednesday had moved the Delhi High Court against the Centre's recently imposed IT Rules that would require the messaging services to "trace" the origin of particular messages sent on the service.

The new guidelines issued by the government of India mandated a grievance redressal system for over the top (OTT) and digital portals in the country. Under the new rules, social media platforms will have to have a grievance redressal mechanism. They will also have to name a grievance officer who shall register the grievance within 24 hours and disposal in 15 days.

The government had said that if there are complaints against the dignity of users, particularly women - about exposed private parts of individuals or nudity or sexual act or impersonation etc - social media platforms will be required to remove that within 24 hours after a complaint is made.

As per the guidelines, first, the social media platforms will have to have a chief compliance officer residing in India responsible for ensuring compliance with the act and the rules. Second is a nodal contact person who should reside in India for 24X7 coordination with law enforcement agencies.

Also, social media platforms have to appoint a resident grievance officer who shall perform the grievance redressal mechanism as indicated. They also will have to publish a monthly report about the number of complaints received and the status of redressal.


(With ANI, PTI Inputs)

Posted By: Talibuddin Khan