Disposable menus, digital payment, separate entry and exit gates: Centre lists SOPs for hotels and hospitality services
New Delhi | Jagran News Desk: With the country preparing for the first phase of the upliftment of the coronavirus-induced lockdown, the central government on Thursday released the guidelines for the hotels and other hospitality services across the country.
In its guidelines, the Ministry of Health and Family Welfare said that only asymptomatic staff and guests should be allowed inside the premises and there should be proper crowd management.
“Employees who are at higher risk -- like older staff members or those who are pregnant or have underlying medical conditions -- should take extra precautions and preferably not be exposed to any front-line work requiring direct contact with the public. Proper crowd management in the parking lots and outside the premises – duly following social distancing norms shall be ensured,” it said.
Here’s the complete list of standard operating procedures (SOPs) issued by the Ministry of Health and Family Welfare for hotels and other hospitality services:
Generic Preventive Measures:
- People above 65 years of age, persons with comorbidities, pregnant women are advised to stay at home, except for essential and health purposes.
- Face masks are compulsory for guests and employees.
- Employees would need to maintain a minimum distance of 6 feet in public places.
- Guests and employees are advised to practice frequent hand washing with soap (for at least 40-60 seconds) even when hands are not visibly dirty. People can also use alcohol-based hand sanitisers (for at least 20 seconds).
- Covering of face while sneezing and coughing should be compulsory.
- Guests and employees are advised to download the Aargoya Setu app.
Guidelines for hotels:
- Preferably separate entry and exits for guests, staff and goods and supplies should be organised.
- Luggage should be disinfected before sending to rooms.
- For room service, communication between guests and in-house staff should be through intercom and proper social distancing should be followed while providing room service (if any).
- Gaming arcades and children play areas (wherever applicable) will remain closed.
- Entrance should have mandatory hand hygiene (sanitiser dispenser) and thermal screening provisions and only asymptomatic staff and guests should be allowed.
- Hotels and restaurant owners should encourage contactless mode of ordering and digital payments.
- Staggering of guests should be done, if possible and there should be adequate manpower deployed by the hotel management for ensuring social-distancing norms.
- Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.
- For air-conditioning and ventilation, the guidelines of CPWD needs to be followed by the hotels which emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30 degrees Celsius, relative humidity should be in the range of 40-70 per cent and intake of fresh air should be as much as possible and there should be adequate cross ventilation.
Posted By: Aalok Sensharma